Refund Policy

Cancellations:

• You can cancel your appointment if the request is submitted at least 2 hours before the scheduled start time of OPD or consultation.
• Cancellations cannot be guaranteed if consultation has already begun, regardless of whether any other patient has started to take consultation.
• You can cancel your token and ask for full refund in case the consultation has been cancelled from Doctor's side.

Refunds:

• If your cancellation request is approved, it would take 5–6 business days to get the refund amount credited to the customer's bank account.
• In case of complaints regarding the service: please contact our customer service team within 3 days of your appointment. We will investigate your complaint and determine an appropriate resolution, which may include a full or partial refund.

How to send cancellation request:

You need to send request for cancellation through email ID mentioned below:info@mkite.in with the following details:

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